Thank you for choosing Prayas Education Group for your academic and competitive examination preparation. We make every effort to provide high-quality classroom coaching, digital learning services, study resources, and online test series. This Refund & Cancellation Policy explains the general terms applicable to course admissions, classroom programs, digital test series, and other educational services offered by Prayas Education Group.
Students and parents are encouraged to carefully review the applicable course and fee terms before completing enrollment or payment.
1. Classroom Coaching & Course Fee Refund
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Admissions to regular classroom coaching programs at Prayas Education Group are subject to the following refund and cancellation guidelines. The applicable terms may vary depending on the specific course, batch, admission offer, or written agreement provided at the time of enrollment.
- Initial Review Period:
- A student or parent may submit a written refund or cancellation request within 7 calendar days from the official batch start date.
- Administrative Deduction:
- Where a refund is approved, an administrative deduction of 10% of the eligible paid registration or course fee may be applied to cover enrollment, administrative, academic, and processing costs.
- After the Review Period:
- Refund requests submitted after 7 calendar days from the batch start date will generally not be eligible for a refund, except where Prayas Education Group determines otherwise in exceptional circumstances.
- Course Materials & Services:
- Where study materials, digital access, test series access, or other services have already been provided, the applicable value or cost may be considered while evaluating an approved refund.
- Batch Transfer:
- Where permitted, students may request a transfer to another available batch instead of cancellation, subject to seat availability and applicable academic or administrative conditions.
2. Online Mock Test series Refund
All purchases of digital Mock Examination packages (Mock Test Series Shop) are final:
- Digital test credits are non-cancellable and non-refundable once portal credentials are activated.
- In case of double-payments due to transaction failure, please contact support with billing references to trigger transaction rollbacks.
3. Scholarship Fee Adjustments
Tuition fee waivers won via the Prayas Scholarship Test (PST) apply directly to installment calculations. Scholarships cannot be exchanged for cash refunds or transferred across programs.
4. Cancellation Procedure
Students or parents wishing to cancel an admission or request a refund should contact the Prayas Education Group admission office with the relevant enrollment details.
- Submit a written cancellation request through the institute or the official admission contact.
- Provide the student's name, registered mobile number, enrolled course, and payment details.
- Additional supporting documents or payment proof may be requested where required.
- The administrative team will review the request and communicate the outcome after verification.
Refunds are processed only after the applicable request has been reviewed and approved by the Prayas Education Group administration. Approved refunds are generally initiated within 10 to 14 business days and are processed through the original payment method or to the eligible source bank account, subject to applicable deductions and payment-provider processing timelines. For any refund or cancellation query, please contact +91 97836 97333 or billing@prayasjobner.com.